Refund policy

We are committed to providing you with a delightful shopping experience, and your satisfaction is our top priority. Please take a moment to review our return policy to understand the terms and conditions for returning items purchased from our website.

1. 30 Days Return Policy

You have 30 days from the date of purchase to initiate a return for eligible items. We want you to feel confident in your choices, and we are here to assist you if you're not completely satisfied.

2. Shipping Costs

Please note that while we accept returns, the shipping costs associated with returning items are the responsibility of the customer. We recommend using a trackable and insured shipping method to ensure the safe return of your items.

3. Refund Policy

We are committed to providing you with a delightful shopping experience; your satisfaction is our top priority. Please record an unboxing video (full 360 angles) when you’ve received a package from us. The unboxing video is necessary to prove damage cases, so please record it in clear lighting. If you find some defects in your products, you may return them to us; if we send you a different product from your order, you can exchange it.

The unboxing video should show the damaged parts and packing slip outside the package. If you find your item damaged within 30 days after you received the item), you should have two videos: an unboxing video and a damaged product video. We're sorry, but we can't accept an exchange if you don't have the video or the video you have is edited/paused. Please take a moment to review our other return policy to understand the terms and conditions for returning items purchased from our website.

 4. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Swimwear and Yoga Clothes: For hygienic reasons, we cannot accept returns swimwear as well as yoga clothes.
  • Accessories: Jewelry, sunglasses, and homewares, are also non-returnable.
  • Sale Items: We do not accept returns for items purchased during promotional sales or clearance events. All sale items are considered final.

    Return Conditions

To be eligible for a return, the item(s) must meet the following conditions:

  • The item(s) must be in the same condition as when you received them.
  • The item(s) must be unused and unworn.
  • All original tags must still be attached.
  • The item(s) must not have any noticeable smell of perfume or other fragrances.

 Please ensure that the item(s) are securely packaged to prevent damage during the return shipping process.

 How to Initiate a Return:

Email us the unboxing video and pictures of the products with your Order ID number to [email protected] with the subject: "EXCHANGE IT PLEASE," no more than 30 days from the receipt date. Then, please send us the product you want to exchange to the email address you will receive.

Again, used products cannot be returned or exchanged. The following policies do not apply to sale items: All Sale items are final purchases and cannot be returned or exchanged. Provide your order number, the name of the item(s) you wish to return, and the reason for the return. Our Customer Support Team will provide you with detailed instructions on how to complete the return process.


Refund Process:

Once we receive and inspect your returned item(s), we will issue store credits to your account. You can use these store credits for future purchases on our website.


Questions or Concerns:

If you have any questions or concerns about our return policy or need assistance with a return, please do not hesitate to contact our Customer Support Team at [email protected] . We are here to assist you and ensure your shopping experience with us remains exceptional.

Thank you for choosing Love Anchor. We appreciate your business and look forward to serving you again in the future.